AI voice agents for business calls and connected actions
Handle the conversation and the task it creates. Oira combines AI call answering with configured workflows that connect enquiries to your business systems.
Answer routine questions using approved information
Configure the agent around your services, opening hours, requirements and approved answers. Collect the details needed to understand the enquiry and decide its next step.
The same voice-agent approach can support an AI receptionist role where enquiry capture and routing are the agreed purpose. The exact service depends on your business process, not a one-size-fits-all script.
Authorised Knowledge Base
Strictly answers from your approved company data, pricing guides, and operating rules.
Contextual Exception Routing
Unclear details and out-of-scope requests are routed gracefully to designated human staff.
Choose the workflow behind the conversation
Oira goes beyond conversation transcription by executing verified actions in your existing business tools.
Appointment Scheduling
Collect the service, preferred time and customer details needed for a visit or consultation. Confirm calendar access and booking rules before enabling scheduling.
Bookings and Reservations
Gather the information needed for a reservation or service booking. A request and a confirmed booking are different outcomes; the workflow makes that distinction clear.
Follow-up Automation
Move confirmed information into an agreed CRM or task workflow. Define the record, action, owner and exception route so the work has a clear next step.
Use the right source for each answer
Approved business information supports general enquiries. Live availability, booking status or customer-specific information requires a suitable authorised connection. The agent does not invent an answer when the source cannot confirm it.
Review Integration Requirements →Make exceptions part of the design
Define how unclear details, unsupported requests and unavailable systems are handled. Your live demonstration shows these cases as well as an ordinary successful call, ensuring total operational safety.
Learn about our deployment process →Product Questions
Is a voice agent the same as a fixed telephone menu?
A voice agent uses a spoken conversation to gather information and follow a configured workflow. It still needs clear business rules and boundaries.
Can it take payments or change existing bookings?
Only if those actions are explicitly supported, authorised and tested for your deployment. Do not assume they are automatically included.
Can it answer calls outside office hours?
The service hours, telephone routing and fallback must be agreed for your business setup. We can configure full 24/7 coverage or after-hours overflow.
Find the most useful first workflow
Start with a recurring call type that has a clear outcome. We will assess what is needed to support it.