Privacy Policy

Introduction

At Oira, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent service for dispatch systems. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

Information We Collect

We collect information that you provide directly to us when you:

Register for an account
Use our services
Communicate with our AI voice agent
Contact our customer support
Complete forms on our website

The types of information we may collect include:

Personal identifiers (name, email address, phone number, postal address)
Business information (company name, job title, industry)
Payment information (processed through secure third-party payment processors)
Call recordings and transcripts
Usage data and analytics
Device information and IP addresses

How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process transactions and send related information
Train and improve our AI voice agent
Respond to your comments, questions, and requests
Send technical notices, updates, security alerts, and support messages
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve your experience

Sharing of Information

We may share the information we collect in various ways, including:

With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Oira or others
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
With your consent or at your direction

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error-free.

Your Choices

You can manage your account settings and preferences through your account dashboard. You may also opt out of receiving promotional communications from us by following the instructions in those communications.

Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16.

Changes to This Privacy Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective.

Contact Us

If you have any questions about this privacy policy, please contact us at:

Email: privacy@irydo.com
Address: 123 Innovation Drive, Suite 400, San Francisco, CA 94103

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.