Frequently Asked Questions.

Oira is an AI-powered voice agent specifically designed for dispatch systems. It uses advanced natural language processing and machine learning to handle calls, schedule appointments, and manage workflow for dispatch operations. The AI voice agent answers calls with a natural-sounding voice, understands caller requests, accesses your dispatch system to retrieve information or make updates, and handles routine tasks without human intervention.

Oira integrates with many popular dispatch platforms including ServiceTitan, Housecall Pro, FieldEdge, ServiceFusion, Jobber, ServiceM8, and Workiz, among others. If you use a system that's not on our list, we can build a custom integration for your specific dispatch platform. Our team specializes in creating seamless connections between our AI voice agent and various dispatch software solutions.

If your dispatch system is already supported by Oira, you can be up and running within 24 hours. For systems that require a custom integration, the typical timeframe is 1-2 weeks, depending on the complexity of your dispatch platform and specific requirements. Our team works efficiently to minimize setup time while ensuring a robust integration that meets your operational needs.

Oira's voice technology is so natural that most callers won't realize they're speaking with an AI. Our voice agent understands context, handles interruptions, responds to questions naturally, and even uses conversational fillers like 'um' and 'hmm' when appropriate. You can choose whether to disclose that callers are speaking with an AI assistant or not, depending on your preferences and regulatory requirements.

Oira is designed to recognize when a call requires human intervention. In these cases, the AI will smoothly transfer the call to a human agent based on your predefined escalation rules. You can set up these rules to route calls to specific team members based on the type of inquiry, urgency, or other factors. The AI will provide a brief summary of the conversation to the human agent before connecting them, ensuring a seamless handoff.

Oira integrates directly with your dispatch system's scheduling functionality. It can check availability, book new appointments, reschedule existing ones, and send confirmation details to customers. The AI considers factors like technician skills, location, and availability to optimize scheduling. It can also handle complex scenarios like emergency appointments, service windows, and customer preferences for specific technicians.

Yes, data security is our top priority. Oira employs enterprise-grade security measures including end-to-end encryption, secure API connections, and regular security audits. We are compliant with industry standards and regulations including GDPR, CCPA, and HIPAA (where applicable). All data is stored in secure, redundant cloud environments with strict access controls. We never sell your data or use it for purposes outside of providing our service to you.

Oira offers flexible pricing plans based on call volume, features needed, and the complexity of your dispatch operations. Our plans start at $299/month for small businesses and scale up for larger operations. Custom integrations may involve additional setup fees. We offer a 14-day free trial so you can experience the benefits before committing. Contact our sales team for a personalized quote based on your specific requirements.

Absolutely! You can customize many aspects of Oira's interactions, including the greeting, voice style, conversation flow, and how it handles specific scenarios. You can set business rules for different types of calls, define when to escalate to human agents, and create custom responses for frequently asked questions. Our dashboard makes it easy to adjust these settings without requiring technical expertise.

Getting started is simple! Register for an account, select your dispatch system, and our team will guide you through the setup process. If we already support your dispatch system, you'll be up and running quickly. For systems requiring custom integration, we'll work with you to develop and implement the connection. Check out our How To page for more detailed information on the onboarding process.